Job of the Week!
My client is an ambitious, VC backed business offering a market leading product to a receptive and expanding marketplace. Having recently launched a series of new products, and with a number of key executives recently appointed, they are now looking to strengthen their service delivery team with the recruitment of an experienced Head of Operations to implement blue chip systems, procedures and project management skills into the business. Reporting to the board and providing functional support to other areas of the business, you will be educated to at least degree level, preferably Prince2 trained and have significant experience of project delivery within a SaaS environment. The role is multi-dimensional, addressing not only internal systems and procedures, but also ensuring that service delivery to clients is maintained at its current excellent rate and that any areas of customer dis-satisfaction are dealt with in a mature, professional and above all timely way. You will be able to demonstrate a strong IT background, preferably with experience of cloud based systems, and be adept at designing and implementing a reporting structure and format that provides key management information at all levels within the organisation. This is a fantastic opportunity for a high calibre individual to join a company destined for great things at a key moment in its development.