Job of the Week!
My client is the market leader in the their chosen field, a position they have achieved not just through the quality of their products and customer service, but also because of the way they engage with their customer base to develop the next generation of products. As part of their continued desire to stay one step ahead, they are now seeking to appoint an ambitious, articulate and analytical graduate to a new role working closely with the customer base and the software developers as part of the product development team. Ideally you will have had some experience within a software business, but if not you may well be a recent graduate from a mathematics, ICT or computer science background, and have had significant post graduation experience in a customer facing role. Your function will be to gather feedback from the existing customer base (via e-mail, telephone, focus groups) on the current product portfolio, on the issues that they are likely to face moving forward or on the functionality of the product itself. Taking this information, you will then be expected both to analyse and report on it, before translating those ideas into an action plan that the software developers will be able to implement. This is a fantastic opportunity for an ambitious graduate with excellent communication skills, looking for a role involving a degree of travel around the UK that is certainly neither routine nor run of the mill.