This summer’s top job (if you can call it summer)……………..
This is a career defining opportunity. My client is a well established, highly profitable organisation that has forged an enviable reputation not through the hard sell or overambitious promises but through the quality of their product portfolio, their customer first approach and their support network. They are about to enter a key phase in their development, with a number of new products ready to go to market, and plans to invest heavily in the support structure of the business to ensure that their exceptional customer based KPIs are maintained. As part of these plans, they are seeking to appoint an experienced, customer focussed commercial and operations director to a key role in the senior management team.
There are any number of aspects to the role but perhaps the top three would be –
* maintaining the focus on customers, and not losing sight of the principles and
reputation that has brought them such success thus far
* overseeing the project delivery teams, maintaining the high standards that they
have so far attained, and
* developing and implementing the overall commercial strategy of the business
Ideally you will be of graduate calibre, with experience of managing multi-disciplinary teams and with a strong track record of success within a software, IT or similarly customer focussed environment, where the emphasis is on delivering best possible service to those customers and maximising cross selling opportunities.
There are two main areas for expansion; although the market leader, they are not yet the dominant force, with a significant portion of the total potential client base to aim at, in addition to an as yet untapped market selling additional services to their existing customer base. Furthermore, they are constantly seeking to innovate, and part of the Commercial and Operations Director’s remit will be to identify, explore and justify potential new routes to market. This really is a once in a lifetime opportunity for an experienced, dynamic and ambitious commercial and operations director to make their mark on the business and deliver the results that the board expects.